Help & Information
Help & info
Everything you need to know about ordering, sizing, shipping and reaching us.
Shipping
HOW IT GETS TO YOU.
Orders are packed and dispatched from our studio within two working days. You'll get a tracking number by email the moment your box leaves the door.
UK
- Standard tracked: 2 to 4 working days, £6
- Next day before 1pm, Mon to Fri: £12
- Free standard shipping on orders over £150
Europe
- Tracked: 4 to 7 working days, £18
- Express: 2 to 3 working days, £30
- Duties and import taxes are paid at checkout where possible
Rest of the world
- Tracked: 7 to 14 working days, £35
- Express courier: 3 to 5 working days, £55
- Local duties may apply on arrival and are the buyer's responsibility
If a parcel is delayed beyond the windows above, write to us and we'll chase the courier the same day.
Returns
CHANGE OF MIND.
We want you to keep your DUSK piece for years, so if it doesn't feel right when it lands, send it back.
- You have 14 days from delivery to request a return for a refund or exchange.
- Pieces must come back unworn, with all original tags attached and in their original packaging.
- Underwear, swimwear, and any item marked final sale cannot be returned for hygiene reasons.
- Return shipping is on the buyer. We refund the original outbound cost only on faulty items.
- Refunds land on your original payment method within 7 working days of us receiving the parcel.
How to start a return
- Email returns with your order number and the piece you want to send back.
- We'll reply with a return authorisation and the studio address.
- Drop the parcel with a tracked service and forward the tracking number.
- Once it lands and passes inspection, we trigger the refund.
Size Guide
FIND YOUR FIT.
DUSK tailoring sits true to size with a clean, slightly relaxed line through the body. Outerwear is cut a touch oversized to layer cleanly over knitwear.
Tops & outerwear (cm)
| Size | Chest | Waist | Shoulder | Sleeve |
|---|---|---|---|---|
| XS | 86 to 91 | 71 to 76 | 42 | 62 |
| S | 91 to 96 | 76 to 81 | 44 | 63 |
| M | 96 to 101 | 81 to 86 | 46 | 64 |
| L | 101 to 107 | 86 to 92 | 48 | 65 |
| XL | 107 to 113 | 92 to 98 | 50 | 66 |
Bottoms (cm)
| Size | Waist | Hip | Inseam |
|---|---|---|---|
| 28 | 71 | 90 | 81 |
| 30 | 76 | 95 | 81 |
| 32 | 81 | 100 | 82 |
| 34 | 86 | 105 | 82 |
| 36 | 92 | 110 | 83 |
How to measure. Use a soft tape, stand relaxed, and measure in your underwear for the truest read.
Between sizes? Size up on outerwear, size down on tailoring.
Still unsure? Send us your measurements and what you're after, and we'll pick the size for you.
Contact
TALK TO DUSK.
All enquiries land in the same inbox and we reply within one working day, often the same evening.
- General & press: duskglobalcollective@gmail.com
- Orders & returns: duskglobalcollective@gmail.com
- Bookings & shows: use the form on the home page to send us the brief.
Studio hours: Tuesday to Saturday, 11am to 7pm GMT. Out of hours messages are answered the next working day.